Summary: The Corporate Travel Agent's role is to deliver first-class travel support to our corporate travelers, including arranging domestic and international air, hotel, car, car service and other transportation requested, as requested. Utilize all resources to ensure and achieve an elevated level of client satisfaction, and develop and build strong relationships with clients, colleagues and vendors.
Responsibilities:
Arrange both routine and complex domestic and international travel arrangements (i.e., flights, NDC New Distribution Content) air bookings, rail, hotel, cars, car service for individual and or group of corporate clients.
Research passport & visa requirements for international travelers
Make recommendations on improving workflow and internal processes
Maintain and keep files up to date (i.e., office area, files, profiles in Sabre GDS)
Process refunds & exchanges as needed
Keep abreast of travel trends and changes within the industry
Participate in training opportunities to expand and increase skillset
Perform other duties as assigned.
Requirements:
Minimum of 5 years' experience as a corporate travel agent
EXTRAORDINARY customer service skills and attention to detail
Experience managing VIP clientele required
Strong effective understanding & usage of Sabre products including pricing and scripts
Experience with airline, car and hotel contracts
Passionate interest in geography, strong domestic and international travel knowledge
Ability to multitask and quickly interpret complex information.
Ability to communicate effectively and professionally with clients and vendors
Must be a great team player!
Proficiencies:
Communicate with client via email and/or phone call professionally
Book simple domestic air/car/hotel as per client request withing policy. To be completed within 10-15min
Book domestic multi-leg or simple international travel as requested per company policy. To be completed or proposed within 20-30min
Book multi-leg international trips as requested per company policy. To be completed or proposed in 30-40min
Ability to book car service via Groundspan
Ability to add GK segments and AC lines for hotel and rental car bookings outside of Sabre
Make changes to itineraries as needed
File, finish, pass QC, and make sure all tickets and fees are issued correctly.
**A formal job description with full disclosure of job duties and responsibilities will be provided to applicants who qualify for the role at time of pre-screening.
Compensation:
$66,560 per year
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